Appointment Policy

We’ve crafted our Lesson Policy with your needs in mind. Unlike many music teaching institutions, we offer unparalleled flexibility and unlimited rescheduling options to ensure you get the most out of your investment. Plus, you can cancel lessons through our online booking system with a modest 8 hours notice. We’re here to make your learning journey as smooth and enjoyable as possible!

  1. You can cancel a lesson via the Online Scheduler with up to 8 hours notice. Lessons which are cancelled become make-up lessons, to be rescheduled at another time. Cancelling an appointment does not effect your fee schedule.
  2. To book a make-up lesson, please use the Online Scheduler. Using the Online Scheduler has the benefit of allowing you a shorter notice period if you cannot attend an appointment.
  3. If calling or emailing the office (not using the online scheduler), the deadline for notice if you cannot make a lesson is by 5pm on the day prior to the lesson.
  4. Any communication directly to your coach does not constitute notice of any kind. Coaching staff have no responsibilities regarding appointment management.
  5. Unfortunately we cannot make exceptions whereby late notice for non attendance to a lesson is accepted, regardless of the reason. Our fee structure does not account for accepting late cancellations. In the case of late notice, our staff must still be paid for your lesson, and therefore make-up lessons cannot be granted in the case of late notice.
  6. You can use your make-up lessons to book workshops. A make-up lesson for a 30 minute private lesson is equivalent to a workshop fee.
  7. Where necessary due to staff illness or absence, another staff member may conduct your lesson. Wherever possible, we will endeavour to give you advance notice in this case, however in the case of emergencies we may not have time to contact you.
  8. You may reschedule a lesson that is scheduled with another staff member, however this is subject to the same terms above (items 1 to 3).
  9. In the event of Sono School Of Music needing to reschedule your lesson due to staff unavailability, refunds will be issued for that week if the lesson cannot be rescheduled after reasonable attempt.
  10. We are open on Public Holidays and school holidays (except for Christmas-New Year period) and appointments continue as usual. We will always advise you if your appointment is cancelled due to closure or staff leave.

Appointment Policy FAQs

What should I do if I can't make my appointment at short notice?
While we appreciate you may wish to call as a matter of courtesy if you cannot make a scheduled appointment at short notice, please don’t call in for this, there really is no need.  Our office has a high volume of calls as it is, and in the early afternoon we often experience a high number of calls to advise non attendance. As you are paying, and your coach is being paid, they have directions to perform duties for your benefit if you are not present for an appointment. They will know you aren’t coming by virtue of you not being there : ) They are in no way inconvenienced by not knowing in advance that you may not be attending. Your coach will still use the time to benefit you through lesson planning and resources development, and they will also make entries in your lesson Journal for you with practice instructions and resources etc.